• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-18-2019 07:33 AM - edited ‎08-18-2019 07:34 AM

HP Recommended
Product: Stream 11-y0xx
Operating System: Microsoft Windows 10 (64-bit)

900B8B31-57E5-40F2-A775-9BF34B16070F.jpeg

 

Tried to restore system last night. Twice it failed on me. I’ve done this multiple times. I don’t know what the problem is. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2019 05:02 PM

HP Recommended

The flash drive didn't work. I had to download using cloud recovery using a 32GB drive. I took an hour to download and 2 hours to restore. But everything was good in the end. I don;t understand why it failed at the SYSPREP part. But once it got passed it, everything worked out as usual. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-20-2019 09:49 AM

HP Recommended

@rcmoore76137
 

I suggest you run a Hard drive Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
 

Keep me posted😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎08-23-2019 05:02 PM

HP Recommended

The flash drive didn't work. I had to download using cloud recovery using a 32GB drive. I took an hour to download and 2 hours to restore. But everything was good in the end. I don;t understand why it failed at the SYSPREP part. But once it got passed it, everything worked out as usual. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.