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‎02-17-2017 07:11 PM

HP Recommended
Product: 17-g121wm Energy Star
Operating System: Microsoft Windows 10 (64-bit)

I attempted to restore the computer to it's original factory settings. At the end of the proceedure, after it attempts to go into windows, I got the error message: c:\system.sav\exitproc\disablesb.cmd is not recognized as an internal or external command,operable program or batch file

 

The recovery manager said that the restoration is incomplete. I saved the log and the details page said the following:

failed device #0:

description: usb mass storage device

 

At this point, I do not have a restore disk to attempt to restore it again. The machine does not have a label so I don't even have the windows product key. Yes, I looked behind the battery.

 

What is next? Any suggestions?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2017 11:28 PM

HP Recommended

The Windows license key is embedded in BIOS and should be pulled for activation automatically. Use the free Media Creation Tool provided by Microsoft to make an installation dvd or usb flash drive.

https://support.microsoft.com/en-us/help/15088/windows-create-installation-media

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎02-17-2017 11:28 PM

HP Recommended

The Windows license key is embedded in BIOS and should be pulled for activation automatically. Use the free Media Creation Tool provided by Microsoft to make an installation dvd or usb flash drive.

https://support.microsoft.com/en-us/help/15088/windows-create-installation-media

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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