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‎04-26-2023 01:55 PM

HP Recommended
Product: HP Stream - 11-y010wm
Operating System: Microsoft Windows 10 (64-bit)

Will not allow uninstalling of unwanted apps, games etc. runs slow, photos will not load, won’t allow system reset due to storage

Category:
1 REPLY 1

‎04-26-2023 04:28 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you will have to use the tool on another PC to create the installation media, you will need to enter your PC's product number in the tool's search window to create the recovery media.

 

Your PC's product number is: X7V31UA#ABA

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