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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Restore to factory setting

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04-11-2018 11:50 AM - edited 04-11-2018 12:14 PM
My question is in PDF
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Accepted Solutions
04-12-2018 01:11 PM
Thank you for posting on HP Forums 🙂
Flower_Bud is at your service.
As I understand, you wish to perform System Recovery on your notebook,
No worries, as I'll be glad to help you 🙂 that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Were you having any issues with Windows Update that you decided to uninstall
Have you backed up your personal data?
If not, I suggest you back up your personal data before performing System Recovery. Size of USB Drive depends on the data available on your computer.
I would like to go one step ahead and tell you that you could also get an external hard drive to back up your valuable data 🙂
You could refer to this link: https://hp.care/2FUqcWv. Follow steps from "Recovery when Windows 10 does not start correctly"
Keep me posted,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again,
Have a great day 🙂
Cheers 🙂
04-12-2018 01:11 PM
Thank you for posting on HP Forums 🙂
Flower_Bud is at your service.
As I understand, you wish to perform System Recovery on your notebook,
No worries, as I'll be glad to help you 🙂 that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Were you having any issues with Windows Update that you decided to uninstall
Have you backed up your personal data?
If not, I suggest you back up your personal data before performing System Recovery. Size of USB Drive depends on the data available on your computer.
I would like to go one step ahead and tell you that you could also get an external hard drive to back up your valuable data 🙂
You could refer to this link: https://hp.care/2FUqcWv. Follow steps from "Recovery when Windows 10 does not start correctly"
Keep me posted,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again,
Have a great day 🙂
Cheers 🙂
04-20-2018 10:59 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂