Run-in test failed.

[Walker2019]

Hello there!

My EliteBook 6930p had become extremely slow at processing commands. I ran a HDD and run-in tests. The former passed but the latter failed with the following message:

Failed memory address = 0x00000000Patern expected = 0x00000000Patern read = 0x00000000

What should I do to restore my high speed?

Many thanks in advance.

[IT_WinSec]

Hello @Walker2019 

The root cause is a hardware failure - your memory (RAM chip) module has failed.

You need to open your computer, get the faulty memory module out and buy a new one of the same type. Currently you should have one or several DDR2 RAM chips, your new one(s) must be the same:

• DDR2  (DDR2-800)
• capacity - 8 GB (2x4)  or  4 GB  (2x2)  or  2 GB (2x1) or some mix of them
• same speed/frequency - PC2-6400, 800-MHz
  

>> https://www.computerhope.com/btips/memory.htm

You can buy the memory from a reputable local tech store, order it online or check the HP Parts Store >> http://partsurfer.hp.com/

Here is an article >> https://support.hp.com/nz-en/document/c00820047

Once you replace the memory chip, the issue should be resolved. Let me know if this helps.

[IT_WinSec]

In order to improve your speed, consider replacing your storage device (hard disk drive) with a brand new solid state drive (SSD)

Learn more about SSDs:

>> https://www.computerhope.com/jargon/s/ssd.htm

>> https://www.computerhope.com/issues/ch001396.htm