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- Run-in test failed.

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12-10-2019 01:01 PM
Hello there!
My EliteBook 6930p had become extremely slow at processing commands. I ran a HDD and run-in tests. The former passed but the latter failed with the following message:
Failed memory address = 0x00000000Patern expected = 0x00000000Patern read = 0x00000000
What should I do to restore my high speed?
Many thanks in advance.
12-11-2019 07:03 AM
Hello @Walker2019
The root cause is a hardware failure - your memory (RAM chip) module has failed.
You need to open your computer, get the faulty memory module out and buy a new one of the same type. Currently you should have one or several DDR2 RAM chips, your new one(s) must be the same:
- DDR2 (DDR2-800)
- capacity - 8 GB (2x4) or 4 GB (2x2) or 2 GB (2x1) or some mix of them
- same speed/frequency - PC2-6400, 800-MHz
>> https://www.computerhope.com/btips/memory.htm
You can buy the memory from a reputable local tech store, order it online or check the HP Parts Store >> http://partsurfer.hp.com/
Here is an article >> https://support.hp.com/nz-en/document/c00820047
Once you replace the memory chip, the issue should be resolved. Let me know if this helps.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
12-11-2019 07:05 AM
In order to improve your speed, consider replacing your storage device (hard disk drive) with a brand new solid state drive (SSD)
Learn more about SSDs:
>> https://www.computerhope.com/jargon/s/ssd.htm
>> https://www.computerhope.com/issues/ch001396.htm
*** HP employee *** I express personal opinion only *** Joined the Community in 2013