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Walker2019
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HP Recommended

Run-in test failed.

EliteBook 6930
Microsoft Windows 7 (64-bit)

Hello there!

My EliteBook 6930p had become extremely slow at processing commands. I ran a HDD and run-in tests. The former passed but the latter failed with the following message:

Failed memory address = 0x00000000Patern expected = 0x00000000Patern read = 0x00000000

What should I do to restore my high speed?

Many thanks in advance.

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Message 2 of 3
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HP Recommended

Run-in test failed.

Hello @Walker2019 

 

The root cause is a hardware failure - your memory (RAM chip) module has failed.

 

You need to open your computer, get the faulty memory module out and buy a new one of the same type. Currently you should have one or several DDR2 RAM chips, your new one(s) must be the same:

  • DDR2  (DDR2-800)
  • capacity - 8 GB (2x4)  or  4 GB  (2x2)  or  2 GB (2x1) or some mix of them
  • same speed/frequency - PC2-6400, 800-MHz

 

>> https://www.computerhope.com/btips/memory.htm

 

You can buy the memory from a reputable local tech store, order it online or check the HP Parts Store >> http://partsurfer.hp.com/

 

Here is an article >> https://support.hp.com/nz-en/document/c00820047

 

 

Once you replace the memory chip, the issue should be resolved. Let me know if this helps.

Your feedback and update is highly appreciated
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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Level 15
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Message 3 of 3
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Flag Post
HP Recommended

Run-in test failed.

In order to improve your speed, consider replacing your storage device (hard disk drive) with a brand new solid state drive (SSD)

 

Learn more about SSDs:

>> https://www.computerhope.com/jargon/s/ssd.htm

>> https://www.computerhope.com/issues/ch001396.htm

 

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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