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‎02-01-2015 01:22 PM

HP Recommended
Product: HP Pavilion dm4
Operating System: Microsoft Windows 7 (64-bit)

Hi. I had a HDD failure on this notebook. I got a SSD to replace it with (on my own) and got the recovery DVDs from HP. After 3 hours of trying to install the recovery DVDs to the SSD only to have it fail in the last seconds because it couldn't write a "Yes" to some config file, I found a 640GB HDD to try and recover the DVDs to. Now after booting very slowly into the recovery disks, I get a

 

Runtime Error! 

Program: x:\RITA-TOOL\Reducer.exe

This application has requested the Runtime to terminate in an unusual way.

Please contact the application's support team for more information.

 

Any help is appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2015 02:19 AM - edited ‎02-03-2015 02:22 AM

HP Recommended

I will ask to have your issue escalated.

 

Done!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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8 REPLIES 8

‎02-02-2015 07:43 AM

HP Recommended

What is the storage capacity of the new SSD?

 

It must be at least 160 Gb in order for the recovery media to install the operating system to it. I find that too small and always use at least 256 GB SSDs for notebooks.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-02-2015 07:48 AM - edited ‎02-02-2015 07:49 AM

HP Recommended

Thanks erlco. It is a 256GB Crucial MX100. The disk hard drive I used was 640GB, that didn't work either. Judging by some other recent posts in this thread, I'm wondering if there is not some issue with the HP recovery disks themselves.

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‎02-02-2015 09:20 AM

HP Recommended

Try changing the system date in the notebok's BIOS to 01/01/2014 or 01/01/2013, saving the change and then trying the recovery again.

 

I am not a fan of recovery disk sets at all. I have had trouble with them in the past and no longer use them.

 

In my opinion, HP or HP recovery media created USB recovery media is the way to go for a number of good reasons. Reliability, durability and speed of recovery are the three best reasons.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-02-2015 09:43 AM

HP Recommended

I tried the date set back in the bios for several dates with no effect. The disks I got are from HP. Is there an option for them to send the image on a USB drive?

 

Just a rant: with programs like Acronis able to load an image onto a disk in 20-30 min, I do not know why we are still in this world where OEM recovery media takes 3+ hours with very little feedback to the user. Even if things run normally HP says it can take hours to complete the recovery....

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‎02-03-2015 02:19 AM - edited ‎02-03-2015 02:22 AM

HP Recommended

I will ask to have your issue escalated.

 

Done!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-03-2015 07:00 AM

HP Recommended

Hi @jco42 ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Regards,
George

I work for HP
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‎07-19-2016 07:44 AM

HP Recommended
Hello, I have similar error message.

I have few years old (out of guarantee) pavilion dm4-3090eo beats audio laptop, when I bought it, it had win7 pre-installed. Laptop had a hard disk failure (303) so I replaced it with new and empty same model intel 320 series ssd 160gb hard disk. I also had to buy recovery disks. When first disk is almost finished installing, the same message appears. So I can't install win 7 because hard disk is empty (there reads "no active partition found")
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‎07-19-2016 08:22 AM

HP Recommended
So same private answer works for me since it isn't on the message board, although it reads "solved".
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