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- Notebooks
- Notebook Operating System and Recovery
- SEEMS BLUE SCREEN AND NOT GETTING ON SOME TIMES

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05-18-2020
02:56 AM
- last edited on
05-18-2020
08:37 AM
by
kevin-t
LAST MONTH I GOT AN UPDATE OF SOME DRIVER AFTER UPDATING THAT DRIVER MY LAPTOP SCREEN SHOWS BLUE SCREEN WITH AN ERROR CODE :0xc0000185
And now i request u kindly look i have not opened laptop from LAST 2 MONTH
KINDLY LOOK
THANKS
SHUBHAM
[edited]
05-18-2020 05:27 AM
Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers or TELEPHONE numbers.
https://windowsreport.com/windows-error-code-0xc0000185/
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
If in doubt please ask.