• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2025 07:22 AM

HP Recommended

Hello. I bought a used. HP notebook laptop.  
I am not tech sevy 

its EXTREMELY SLOW!!! 
I have reset to factory settings and updated.  
What else can I do or is it just messed up?!?!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2025 08:30 AM

HP Recommended

Hi @NickyHelp,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and no worries about not being tech-savvy. I’m here to make this easy for you!

If your used HP notebook laptop is extremely slow even after a factory reset and updates, there are still several things we can check and improve before giving up on it.

 Steps to Speed Up Your HP Laptop

1. Check for Background Apps

  • Press Ctrl + Shift + Esc to open Task Manager.
  • Look at the Startup tab and disable anything you don’t need (like Skype, OneDrive, etc.).
  • In the Processes tab, check if anything is using a lot of CPU or memory.


2. Upgrade to an SSD (if not already)

  • If your laptop still uses a mechanical hard drive (HDD), upgrading to a solid-state drive (SSD) can make it 10x faster.
  • This is the single biggest speed boost for older laptops.


3. Check RAM Usage

  • If your laptop has 4GB or less RAM, it may struggle with Windows 10 or 11.
  • Upgrading to 8GB or more can help with multitasking and responsiveness.


4. Run HP Support Assistant


5. Disable Visual Effects

  • Go to System > Advanced system settings > Performance Settings.
  • Choose “Adjust for best performance” to disable animations and effects.


6. Scan for Malware

  • Use Windows Security or a trusted antivirus to run a full scan.
  • Malware can slow down your system even after a reset.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-24-2025 07:22 AM

HP Recommended

We have good strong Internet.  So it’s not that.  

Was this reply helpful? Yes No

‎08-26-2025 08:30 AM

HP Recommended

Hi @NickyHelp,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and no worries about not being tech-savvy. I’m here to make this easy for you!

If your used HP notebook laptop is extremely slow even after a factory reset and updates, there are still several things we can check and improve before giving up on it.

 Steps to Speed Up Your HP Laptop

1. Check for Background Apps

  • Press Ctrl + Shift + Esc to open Task Manager.
  • Look at the Startup tab and disable anything you don’t need (like Skype, OneDrive, etc.).
  • In the Processes tab, check if anything is using a lot of CPU or memory.


2. Upgrade to an SSD (if not already)

  • If your laptop still uses a mechanical hard drive (HDD), upgrading to a solid-state drive (SSD) can make it 10x faster.
  • This is the single biggest speed boost for older laptops.


3. Check RAM Usage

  • If your laptop has 4GB or less RAM, it may struggle with Windows 10 or 11.
  • Upgrading to 8GB or more can help with multitasking and responsiveness.


4. Run HP Support Assistant


5. Disable Visual Effects

  • Go to System > Advanced system settings > Performance Settings.
  • Choose “Adjust for best performance” to disable animations and effects.


6. Scan for Malware

  • Use Windows Security or a trusted antivirus to run a full scan.
  • Malware can slow down your system even after a reset.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.