SPECTRE X360 Motherboard Recall

[Jochem_vG19]

Got my HP Spectre x360 for a bit more than 2 years now, and a couple of months after its warranty, the laptop kept rebooting and showing bluescreens. There's no clear patern, and no clear reason why this all of a sudden started to happen. It was quite an expensive laptop, and could be expected to last longer than 2 years on less than average use. I've had 2 expert organizations analyze the problem, and they both suspected it had to do with the motherboard.

After a bit of online research, I find that many customers have been experiencing this problem of the motherboard giving up on them right after the end of warranty (https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/SPECTRE-X360-Motherboard-Recal...). Just as FNIHB (see link), I don't understand why these motherboards are not recalled yet? However, HP seemed to have been able to help him out and solve the problem, but I could find the solution as it was sent in a private message. So I'm shooting my shot here at receiving a solution.

[Echo_Lake]

@Jochem_vG19

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.