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HP Recommended
HP ENVY Laptop PC 14-eb0000 (167S0AV)
Microsoft Windows 10 (64-bit)

Hello, I'm trying first install of windows 10 on new 'HP ENVY 14 i5-1135G7 16/512GB SSD GTX 1650 Ti 4GB' and I'm stuck on step when selecting driver to install because list is empty. I've tried to:
- Rescan disks (nothing)
- Browse to the driver and selecting F6 Folder from ISRT (getting "No signed device drivers were found. Make sure that installation media contains the correct drivers and then click OK")
- Recovering BIOS (I've found some solution that updating BIOS fixed that issue but I can't update it, I don't have "Update bios" option in BIOS nor "Firmware management" in HP PC Hardware Diagnostics UEFI)


I suppose it is an issue with BIOS and maybe HP PC Hardware Diagnostics UEFI being outdated but I couldn't find the answer how to update it without OS

HP PC Hardware Diagnostics UEFI (Version 2.2.1.0 - BIOS)
BIOS Revision F.30

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @diversiak 

 

Follow the instructions from the great user Paul_Tikkanen  :BLueCrown: here:

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Cannot-Install-Windows-on-a-New...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655654960871.png

View solution in original post

6 REPLIES 6
HP Recommended

Hello @diversiak 

 

Please tell me the full product name and product number (p/n) of your notebook.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655654023770.png

HP Recommended

Product name: HP ENVY Laptop 14-eb0xxx
Product number: 368J5EA#AB9

HP Recommended

Hello @diversiak 

 

Follow the instructions from the great user Paul_Tikkanen  :BLueCrown: here:

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Cannot-Install-Windows-on-a-New...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655654960871.png

HP Recommended

Sorry I forgot to mention, I also tried that but diskpart was only showing my pendrive. Btw diagnostic tool wasnt showing any errors, all tests passed. 

HP Recommended

Just to highlight what was the problem in my case,  if anyone encouters issue that ISRT is not working, please download windows from official windows page 🙂 

HP Recommended

Hello @diversiak 

 

It was a great pleasure to help you 

 

best regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.