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HP Recommended

I upgraded my hp notebook with a SSD and installed windows 11 on it. Everything was going fine untill.

 

My pc suddenly went on BSOD wile I was playing valorant. When i restarted the laptop and try to launch valorant again it said TPM is not available on my laptop (windows 11 require TPM and it was running fine that means it had tpm ) when I checked bios there was no option for TPM.  I checked windows update and there was a firmware update pending.

After the update my pc struck on boot loop and gave hard disk 3FO error.

When I tried to intall windows 11 (to repair the pc) it said pc does not support this version of windows .

Then I tried for windows 10. And I was shocked when I was not able to see SSD partition on the install page of windows.

I removed my SSD and placed it back, issue not solved yet. I can't even locate SSD nither  on disk manager nor on diskpart.

SSD is recently bought and is fine(there is no issue with SSD).

Please help

16 REPLIES 16
HP Recommended

@KAALPSR1,

 

If no storage drive is displayed and your model has Intel Core processor, Intel RST storage driver may need to be supplied to the Windows installer so that it can detect the SSD drive to install Windows on.

 

Provide your full model number or product number of your notebook.

HP Recommended

My laptop is. HP Notebook -15-da0077tx.

I don't know how to do that can you provide step by step solution for that 

Thaku

HP Recommended

Your model has an Intel Core i5 8th gen processor.

 

Normally, it doesn't require IRST driver, but maybe you have RST built into the BIOS. If so, the Windows installer needs to see IRST driver.

 

See this thread and go to my last reply for how to install Windows When an Intel Core 8th gen processor requires IRST driver. This person never came back to tell me if he was able to install Windows or not, but this method is only suggestion I can give you.

Instal Windows 10 - HP Support Community - 9242103

 

HP Recommended

Ok, I'll check it out and tell u about it .

 

Can u tell me anything about the 2nd issue I posted  i.e.  earlier TPM was was available on my system but now it's not.

Please.

HP Recommended

The driver did not work.

I did everything according to the steps

But the SSD partition did not show up.

 

Is there any other solution

HP Recommended

The release date of that IRST driver is May 16, 2019, and it supports W10 ver. 2019. Perhaps, the IRST driver doesn't support the latest version of W10 22H2.

 

What you can do is to try IRST driver from this Intel Link. This driver supports W10 and W11, and it most likely supports W10 22H2.

Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (8th and 9th...

 

You need to extract drivers from the setupRST.exe, and it has to be done using the Intel-specified command (7-Zip doesn't work). I can show you here the easiest way to do so.

 

1. Download the SetupRST.exe and copy it to the root of the C: drive.

 

2. Open the command prompt as administrator and run the following two command lines. Click the Enter key after each line.

         cd C:\ 

        SetupRST.exe -extractdrivers SetupRST_extracted 

 

3. Go to C:\SetupRST_extracted and double click the folder and navigate to \Production\Windows10-x64. Double click the 'Windows10-x64' folder, and you'll see five folders. Copy all the files from the five folders to the root of a usb drive. There should be 27 files altogether on the usb drive (don't just copy the five folders to the usb drive).

 

4.Connect the usb drive and a Windows installation usb drive to the notebook and boot the system from the installation usb drive.

 

5. When asked where to install Windows, click Load Driver -> Browse -> the usb drive with IRST drivers -> Ok. Check the box to display compatible drivers only.

 

6. Not sure how many .inf driver files will be displayed. Select one and click Next. 

 

Hopefully the storage drive will be displayed.

 

HP Recommended

Let me tell you what I have done till now,
I was installing windows 10 on same system,  and these things happened
-- legacy mode was off (so it was giving 3FO error .
-- when i turned legacy mode on (secure boot was on) usb boot failed.
-- turned secure boot off then windows 10 install page appeared but no sign of SSD.
so i installed windows 10 on the HDD. 
There is no SSD shown in Disk Manager.

i tried the driver recommended by you but , nothing. 
issue still remains.
  

HP Recommended

You are saying you "installed windows 10 on the HDD and there is no SSD shown in Disk Manager."

 

The W10 installer didn't ask IRST driver?  The SSD could've failed? Did you run a hard drive test in F2 diagnostic tool?

HP Recommended

Yes, I ran F2 diagnosis-> storage test it does not show any SSD. It only shows HDD.

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