SYSTEM BOARD (00A) - System Board CT Number

[Cjnieves]

System can't start. when I turn on the Pc it shows this message: 

Product information not valid

the following product information programmed into the system board is missing or invalid

System Board (00A) - System Board CT Number

ENTER - Continue Startup

For more information, please visit:

After a few seconds it shows Hp logo and then it goes to a troubleshooting screen but it doesn't allow me to Recover the computer with a backup.

I called Customer Support and they told me that they couldn't help me with this issue. 

This error appear after I erased some apps (Nothing from the operating system)

Is there any solution for this issue?

[Riddle_Decipher]

@Cjnieves I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Cjnieves]

Thanks for the response. I just replied the private message you sent. 

[Riddle_Decipher]

@Cjnieves Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!