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‎07-20-2019 05:29 AM

HP Recommended
Product: hp 255 g5 notebook
Operating System: Microsoft Windows 10 (64-bit)

system recovery failed  and i can only log in the audit mode ... I was trying to boot the laptop to restart to its factory position ...And Also shows CMD saying that the specified Driver can't be found 

You have the Save log and log and retry options only ..

1 REPLY 1

‎07-20-2019 06:41 AM

HP Recommended

Hi:

 

if the system recovery option didn't work, then the only suggestion I can offer, would be to clean install W10 by making a bootable USB W10 installer, using the media creation tool at the link below...

 

https://www.microsoft.com/en-us/software-download/windows10

 

After you reinstall W10, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-255-g5-notebook-pc/10193058

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