Scan C drive

[DaveBaz1]

While doing a scan on C drive to check for errors or problems. The scan starts OK but at 11% complete it stays there for hours and does not continue

[WAWood · Accepted solution]

DaveBaz1

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

That indicates at least one bad sector on your drive -- and quite possibly, a lot more.  When the disk controller encounters faulty sectors, instead of reading hundreds a second, it tried to read the same sector over and over, hundreds of times, until it finally times out.  You're saying it's doing that for hours indicates LOTS of failed sectors -- and that implies a failed, or rapidly failing, hard drive.

My suggestion is that you do the following ASAOP:

1) Remove the drive from your laptop

2) Purchase a USB-to-Hard-Drive adapter cable

3) Connect the drive to a working PC

4) If you can, copy off all the files and folders you want to save

Then, when done, see about replacing the drive.

Good Luck