Screen problem because of a BIOS malware

[Nordine]

Hi, I have a persistent problem because of a screen deformation of clarity that remain even when I reformat entirely the partition of the system for a new installation and that is shown also from the bios side. Some months before the screen was clean but the problem started gradually from a little part until it cover nearly all the surface of the screen. I joint the screen photo. Thank You for the help!.

[KrazyToad]

@Nordine

This is a Hardware issue. I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

[Nordine]

The link in the page conduct to no result, the page do not process 

[KrazyToad]

@Nordine

I have sent you a private message with the direct number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

[Nordine]

Hello again, I made some search about the question and I have the conclusion that only the reset of the BIOS if not an update that may resolve the problem therefore I want to ask if this really is possible, Thank You! 

[Nordine]

I just made the update of the BIOS but actually it is false the problem do not resolve and the screen remain perverted by the effects of light and shade

[KrazyToad]

@Nordine

Please check in the BIOS if you have the same issue with the screen

If the issue persists in the BIOS screen then it's confirmed it is a display issue. You can also try connecting an external monitor and check if you face the same issue

[Nordine]

Yes, it is the same as in the windows desktop as in the BIOS, but the fact is that the malware is seen when it start, so it is just a program that may be removed. this start by the effect of light at the bottom of the screen.

[KrazyToad · Accepted solution]

@Nordine

When you are in the BIOS, the Windows OS is not loaded so this is not a software issue. I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.