Seeing a windows stopcode : Kernel mode heap corruption

[Aditya_07]

My notebook laptop is showing the stopcode Kernel mode heap corruption. How to approach for resolving. 

[VikramTheGreat]

Hi @Aditya_07,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Kernel Mode Heap Corruption is one of the stop codes presented by Windows when you run into a ‘blue screen of death’ BSOD error. As is the case with other codes, ‘Kernel Mode Heap Corruption’ is created uniquely to help users identify the problems triggering system crashes. Usually, the error is caused by driver issues (especially graphics card drivers) or software conflicts, but it may also be caused by hardware malfunction.

Before we proceed any further with the graphics card troubleshooting, please try the steps shared below and let me know the results.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK
 

Extensive Test:
1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test. 
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Aditya_07,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support