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‎03-31-2025 03:32 PM - last edited on ‎04-01-2025 06:04 AM by Moderator

HP Recommended

The serial number printed on the back of my laptop is not recognized by the HP Support site. 

Model #:  14-dq0703dx

 

Category:
1 REPLY 1

‎04-02-2025 07:29 AM

HP Recommended

@GOF3, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the serial number that does recognize! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If the serial number printed on the back of your laptop (Model #: 14-dq0703dx) is not recognized by the HP Support site, follow these steps:

 

Double Check the Serial Number: Ensure that you have accurately entered the correct serial number. Sometimes, simple mistakes in characters (like confusing '0' with 'O') can lead to recognition issues.

 

Use HP Support Assistant: Download and run the HP Support Assistant tool. This software can automatically detect your system's serial number and provide appropriate support.  

 

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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