• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-25-2023 02:15 AM

HP Recommended
Product: HP Notebook - 15-ac033tx
Operating System: Microsoft Windows 10 (64-bit)

I am using Hp 15-ac033tx when i check the Serial number and product number in Hp support assistant it is totally different from what is written at the back side of laptop.

And it is showing Product name Hp 15-ac622tx and also i am not able to update bios version by automatically as well as manually. 

Current Bios version is F.1d  (InsydeH20  utility), due to which i am having trouble with laptop charging. 

 

Please suggest me any solution what should i do, which Bios i should install, laptop is saying i am Hp 15-ac622 and body saying i am Hp- ac033tx. 

Category:
1 REPLY 1

‎04-27-2023 11:28 PM

HP Recommended

Hi @SkySingh,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

I would need a few details. 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.