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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Re: Showing black screen

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11-02-2026 02:31 AM - edited 11-02-2026 02:33 AM
At this rate, you might need help from an authorized service center for diagnosis. First, if possible, back up your important data to an external drive and manually install Windows on the HDD using a bootable USB. Then test Windows on the HDD and check whether the error appears again. If it doesn’t, there is a high chance that the SSD is failing or that there is an issue with its connection to the motherboard. Since it is stuck, I suggest visiting the nearest HP authorized service center and asking them to remove it and diagnose the SSD or its connection, etc for this problem and provide proper solution. Don’t opt for any unnecessary, expensive repairs.
To locate service center, use this link: https://support.hp.com/in-en/help/service-center,
Call before visiting, ask about the required documents, and take a video of the laptop’s current condition at the service center to avoid any unnecessary rare disputes later.
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