• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Spectre x360 13-aw0xxx (late 2019 OLED i7)
Microsoft Windows 10 (64-bit)

Hi, I've seen multiple other posts on this and tried everything under the sun but no matter what I do I just can't seem to use sleep mode on this laptop. Last night I just closed the lid when going to bed with battery on 74%, was woken up by the fan going at full blast at 6am and battery at 22%. It's usually not that bad but in general I get 3-4% minimum per hour drain when its supposed to be asleep.

I have it set to always sleep when lid is closed, have turned off wake timers, turned off setting to allow wifi driver to wake, ensured no task scheduler jobs are running, updated all drivers, turned off Optane memory etc etc yet no matter what I do it keeps waking and killing my battery.

Also I've noticed sometimes when I manually enter sleep while the fan is running (windows key -> power -> sleep) and wait for it to power down then close the lid, the fan will immediately restart, so its as if closing the lid is actually waking it!?

 

I ran a powercfg report but not familiar with how to read it, it shows USB xHCI Compliant Host Controller (\_SB.PCI0.XHC) and "No CS Phase" in red constantly with 1% drain every 15 minutes.

 

Anyone have any other suggestions? It's extremely frustrating and means I have to put the laptop in hibernate any time I want to stop using it for more than 10 minutes.

1 REPLY 1
HP Recommended

@ConorSpectre Welcome to HP Community!

 

I understand that the battery drain while sleep mode.

 

You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details 

 

Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues. 

  

1. Go to Start, search for Device Manager, and open this result. 

2. Expand batteries. 

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts. 

4. Shut down the computer.  

5. Disconnect the charger. 

6. Remove the battery. 

7. Hold down the power button for 1 minute. 

8. Insert the battery only. 

9. Attempt to turn the battery on. 

  

If this had an impact, it should behave differently. 

If not, Press the power button and then tap the F2 key to invoke the startup menu. 

  

Choose and click on the F10 key to invoke the BIOS. 

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows. 

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.