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‎05-26-2016 07:45 PM

HP Recommended
Product: Hp envy 14
Operating System: Microsoft Windows 10 (64-bit)

When I boot up my pc it shows "smart disk error (301)"

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2016 08:23 PM

HP Recommended

The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. >>Contact HP  If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

 

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3 REPLIES 3

‎05-26-2016 08:23 PM

HP Recommended

The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. >>Contact HP  If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎05-30-2016 08:45 AM

HP Recommended
Hi,

My PC had 500 GB hdd of Toshiba can I use 500 GB hdd of seagate .
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‎05-30-2016 11:45 AM

HP Recommended

Yes you can use a Seagate hdd.

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