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‎11-04-2020 03:00 AM

HP Recommended
Product: HP envy 17
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an HP envy 17-u200 Notebook PC

I noticed I've received three times in a row this message: Smart hard disk error 301

 

Can this be fixed on your own ? 

 

and how can we get the recovery disks?

 

I noticed I have battery issues so I thought replacing the battery could fix it as well, is it possible?

1 REPLY 1

‎11-06-2020 01:05 PM

HP Recommended

@LuisCojolon 

No, the battery situation is unrelated.

 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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