Smart hard disk error 301

[GayleW]

failure id RLJCG3-8H57G1-XD7X7G-60FJ03

I dropped my laptop and now see smart hard disc error 301. Removed back, cleaned dust and tightened everything that was loose.

Did a hard reboot.

Still the same problem. Not under warranty.

Hit enter, Hp screen appears then disappears. Can hear laptop running. 

I am not computer tech savvy but will try what is suggested. TIA

[Irfan_06]

Hi @GayleW,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support