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Message 1 of 3
78
Flag Post

Snark check Failed

HP Recommended
Microsoft Windows 10 (64-bit)

Hi tried recovery manager and a error came up. Sent to this link. Tried hardware diagnostics and smart check failed. 
failure ID U34C1R-8JCABD-MFPX6K-60FA03

product ID Z9F56EA#ABU

Hard Drive 1

any help please.

2 REPLIES 2
Level 21
Level 21
125,998 116,179 18,858 28,775
Message 2 of 3
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U34C1R-8JCABD-MFPX6K-60FA03OKXXXXXXXXXX12/30/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

Your hard drive is about to fail or has failed, needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05228250

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the drive you can use the HP cloud recovery tool to reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Level 21
Level 21
125,998 116,179 18,858 28,775
Message 3 of 3
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HP Recommended

Hi, @Bobe123 

 

I saw your other post regarding a replacement drive.

 

If you can live with 500 GB of drive space this 2.5" SSD provides the best performance for the price.

 

SanDisk Ultra 3D SSD 500GB up to 560MB/s Read / up to 530MB/s Write: Amazon.co.uk: Computers & Acces...

 

The 1 TB model is 110 pounds.

 

 

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