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Hi tried recovery manager and a error came up. Sent to this link. Tried hardware diagnostics and smart check failed. failure ID U34C1R-8JCABD-MFPX6K-60FA03
product ID Z9F56EA#ABU
Hard Drive 1
any help please.
Below is the failure report generated by the code you posted, minus your notebook's serial number.
Your hard drive is about to fail or has failed, needs to be replaced, and the operating system reinstalled.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).
After you replace the drive you can use the HP cloud recovery tool to reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
I saw your other post regarding a replacement drive.
If you can live with 500 GB of drive space this 2.5" SSD provides the best performance for the price.
SanDisk Ultra 3D SSD 500GB up to 560MB/s Read / up to 530MB/s Write: Amazon.co.uk: Computers & Acces...
The 1 TB model is 110 pounds.
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