-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Softwares changes after installing fresh Windows 10

Create an account on the HP Community to personalize your profile and ask a question
09-17-2020 10:18 AM
Recently I installed a M.2 Nvme SSD drive on my laptop and then i did a fresh install of Windows 10. The Windows got activated by the digital license from my motherboard but now it lacks some softwares.
After the fresh install I didn't have these HP Softwares
HP Support Assistant
HP Software Framework
HP PC Hardware Diagnostics
HP System Event Utility
HP Smart
HP Privacy Settings.
Do i need them in my laptop.
Software By Intel which are not found after fresh install
Intel(R) Rapid Technology
Please provide me the necessary Softwares from the above list.
PS - The above softwares are in my previous windows that comes along with my HP laptop.
Solved! Go to Solution.
Accepted Solutions
09-17-2020 10:35 AM
Hi:
Here are some of the links to the software you need...
HP Support Assistant
HP Software Framework
Download the HP support assistant software from the link below. Click on the orange download button on the upper right side of the page. The HP software framework should also get installed, because the HP support assistant needs that in order to work.
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
HP PC Hardware Diagnostics:
This package provides the HP PC Hardware Diagnostics UEFI for the supported models running a supported operating system. The HP PC Hardware Diagnostics UEFI provides UEFI based hardware diagnostics for the supported models which is used to validate if a system is functioning correctly. In addition, it provides support for updating and managing the system BIOS and other device firmware on the system.
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104365.exe
HP System Event Utility
This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems.
https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101543.exe
HP Smart:
https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?activetab=pivot:overviewtab
Intel RST:
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104390.exe
I cannot find the HP privacy settings app.
09-17-2020 10:35 AM
Hi:
Here are some of the links to the software you need...
HP Support Assistant
HP Software Framework
Download the HP support assistant software from the link below. Click on the orange download button on the upper right side of the page. The HP software framework should also get installed, because the HP support assistant needs that in order to work.
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
HP PC Hardware Diagnostics:
This package provides the HP PC Hardware Diagnostics UEFI for the supported models running a supported operating system. The HP PC Hardware Diagnostics UEFI provides UEFI based hardware diagnostics for the supported models which is used to validate if a system is functioning correctly. In addition, it provides support for updating and managing the system BIOS and other device firmware on the system.
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104365.exe
HP System Event Utility
This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems.
https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101543.exe
HP Smart:
https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?activetab=pivot:overviewtab
Intel RST:
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104390.exe
I cannot find the HP privacy settings app.