Specre x360 15 performance issues after BIOS update

[sandytechy20]

@Rashid-C

Thanks for the reply.

Yes please try the above-mentioned steps when you find time,

And get back to us if you need any further assistance.

Cheers.

[Rashid-C]

   Hi again, thanks for your patience. QA'ing this issue takes time, and I have been devoting what free time I have to the issue soon after the computer arrived. Generally I try to devote a full battery charge and-a-half to testing a potential fix, just to make sure.

   RE: “Please follow the procedure mentioned under "Performing a push-button reset through Settings" in this article.”

By this do you mean reset more than just the drivers? I had already followed the article to do the latter. This was mentioned in the previous post titled “March 16 response : section 2 of 3”. The article instructed: “For computers with more than 128 GB of hard drive size, you should only use HP Recovery Manager to restore the factory image.” So that was done, although I chose the option to only restore drivers, rather than the whole OS.

   RE: “You can also Enable 'Use software rendering instead of GPU rendering' option in Internet Explorer.”

I tried this for Chrome (as I don't use IE), and since then I have not been able to reproduce the issue while using the browser. Which is expected, as the WPA capture mentioned in a previous post implicated the graphics pipeline as being faulty.

   So part of me wants to determine if the problem is isolated to browsers (it had originally been reproduced on both Chrome and Firefox, I have not tried Edge/IE.) For example, I could try testing games and paint programs, as they both would make use of the GPU.

   However, regardless of how a gaming test would pan out, it still leaves the question: Why is my computer having GPU issues with the major browsers, while (presumably) other Spectre owners are not having that problem?

   So perhaps the best next step is a full system recovery / OS-reinstall, as you had suggested. And before installing any extra software onto the machine I could test if the issue still occurs. I might first try to reproduce the issue on Edge (GPU enabled), so that I don't have to install a new browser after the OS-reset.

   If the issue then still occurs, It seems to me that the problem is likely a faulty graphics card or the connections to it.

   It's worth mentioning that the laptop arrived with a minor dent on its underside. Cosmetically I don't mind, as it's small and out-of-the-way. But it could mean that the machine suffered an event of physical stress during the manufacture or shipping process, which might account for any damage done to the intrernals. The dent is located where I think the cpu is (on the upper right quadrant when looking at the bottom of the machine), but an impact could effect anything.

[Chimney_83]

Thanks for the reply, trying the suggested steps and testing the computer with different games and applications. 

As all the test had passed, I would believe this to an isolated issue with the browsers, however for the dent, you can contact our phone support for the service options, that way the service center technicians can check the dent and the graphics card and replace it if required. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

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Good Luck.

[Rashid-C]

> As all the test had passed, I would believe this to an isolated issue with the browsers,

Well,I didn't say that the game and art application tests had passed. Rather, I said that I would like to test them.

Which I did over the weekend. And indeed they passed the tests.

It still leaves me wondering why it seems to just be my computer, why have we not heard from other users?

But alas, I'm worn out. Since there is a work-around, I'll stick with that rather than do more tests or try to send the computer in for repairs. I'll go ahead and mark the issue as resolved.

Thank you for your help.

On a related note for anyone who is interested, there was another graphic issue I had since the computer arrived which was recently fixed: The screen would flicker while scrolling over directory listings, and the screen would have occasional slow fade-ins out of the blue. This only happened when the laptop was not charging. This morning a recent driver was installed from the "Invidia Geforce Experience" panel, and that fixed those issues.

[sandytechy20]

@Rashid-C

Thanks for the reply.

I appreciate your time and effort.

Thanks for details which you provided related to this issue.

Cheers.