-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Spectre x2 Detachable wont turn on ?
Create an account on the HP Community to personalize your profile and ask a question
04-05-2020 04:22 PM
when i using my laptop regulary generally i never let battery die , it was generallay all the time with charge. one time battery drain and i turn on with hard reset as you know holding press power and volume down button removıng ac etc. almost one month i used without any problem in tablet mode also but one day i forgot to charge and battery finished. after that i tried again hard reset, many times update bios with usb but unfortunatelly its not working its not turning on. when i try to turn on , when i press the power button ''caps lock'' indicating just 1 time and after that keyboard lights blinking almost randomly. i tried to count like 3.2 or 2.1 like in a troubleshoting table but i couldn't. what i have to do pls somebody who solve this problem can hepl me ?
04-10-2020 02:56 PM
@mtnbck
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-13-2020 12:29 PM
Thank you for posting back.
This sounds like hardware related issue with the computer as it's not booting up.
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee