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‎07-14-2025 02:35 AM

HP Recommended
Product: HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model

I have a spectre 15 that has had a few issues over the years and now will not give any kind of video output. The power indicator and keyboard backlight turn on, and the fans start spinning after it sits for a while, but the screen is blank no matter what I do and the HDMI port gives no output when using a monitor that works fine for other devices.

 

I have tried

- restarting the device

- leaving the battery drained for several days

- reseating the battery

- turning off, holding the power and f6 buttons for 20 seconds, then restarting

- booting with Win + B

- booting with Win + V

- booting to a recovery drive

 

The system responded as expected, i.e. when holding the power and f6 buttons it shut off after about 20 seconds and when booting with Win + V it shut off shortly and then restarted, but there was no change in either the laptop screen or the external monitor.

 

If there are no other options I believe it may be a hardware issue with the graphics card. I believe the laptop has a dedicated GPU and an integrated one in the CPU, is it possible that the computer is trying to use one and not the other?

 

If y'all have any potential solutions, please let me know.

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