Spectre x360 Blue Screens Regularly

[tanneryost]

Hello,

I have been having a problem with my HP Spectre x360 where I will get a blue screen at least once a day. The error it gives is "DRIVER_VERIFIER_DMA_VIOLATION" it tends to happen when I plug in or unplug a device and it has about a 50% chance of happening when I shut down or restart. 

I have tried Googling the error and it says to disable the driver verifier but I go through the steps to do that and it says it isn't even enabled anyway so I don't understand why this error is happening.

The full product model is HP Spectre x360 - 13-aw0013dx

I have minidumps available here: https://1drv.ms/u/s!ApYz6IGY72fXgahbxqqxb83Bx7Y4sw?e=BHTe7X

Edit:

I have also posted in the Microsoft support page to see if they could shed some light on the issue and someone replied to analyze my crash dumps, here is a link to that posting. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/regular-blue-screens/82f5c8...

It seems it might be an issue with the Thunderbolt bus. 

[tanneryost]

Bump to hopefully get a response.

[Riddle_Decipher]

@tanneryost When you post multiple times the time to respond to you get's delayed as the post reset's each time, posting multiple times may also send your post into the spam box, hence we don't recommend you do that!

That out of the way, The working methods to troubleshoot the DRIVER VERIFIER DMA VIOLATION Blue screen error on Windows are as follows:

1. Disable Driver Verifier.
2. Update, Rollback, or Uninstall the driver updated recently.
3. Run the Hardware Troubleshooter.

1] Disable Driver Verifier

• Open the Command Prompt utility with Admin level rights, execute the following command and reboot your computer:
  • verifier /reset
• This will disable the Driver Verifier.

2] Update, Rollback or Uninstall the driver updated recently

There is no specific driver that triggers this blue screen of death error. If a driver gets updated by Windows Update or via the OEM software, it can result in BSOD because of incompatibility.
 

If the update is recent, you can roll back that driver to an older version that does not trigger this issue. In case there was no update it is possible that the drivers need to be updated to the latest version. Install a new version of that driver if available.

3] Run the Hardware Troubleshooter

The Hardware Troubleshooter might be one of the most reliable resort to fix the issue automatically. You can follow our guide to run it and check if that error does not pop up again.

Lastly, here is a thing about Driver Verifier. It is a tool for developers who create and test device drivers. It helps them to find problems, and fix them. Microsoft has a bunch of codes for DRIVER_VERIFIER_DMA_VIOLATION which they can make use to resolve the problem with it.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[tanneryost]

Sorry about the additional post I thought this worked like a traditional forum and didn't want my post to get burried!

I ran the verifier /reset command and it told me that no settings were changed. I never enabled the driver verifier, but I read that sometimes it can help to enable it and then disable it but I have not tried that yet. All of my drivers appear to be up to date and I haven't had any major driver updates since this started happening.

I ran the hardware diagnostics and everything came out fine.

Any more ideas? I'm willing to try a factory reset soon to get it sorted out. 

[Riddle_Decipher]

@tanneryost I suggest you disable the verifier and get back to us with the results of the same,

If the issue persists, and since you are willing to perform a factory reset, let's go ahead with the same, after we perform an extensive hardware test to ensure this doesn't have anything to do with a hardware malfunction:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

[tanneryost]

I am giving an update to this thread.

I finally found some time to do a system recovery but I am still having the same issues. It lasted about 24 full hours before it happened again, I went to plug in my mouse and the same blue screen happened. This seems to be hardware related and not software because this Windows 10 install is only a day old at this point and I didn't even install any other programs beside Chrome. 

Before doing the reset I ran the full suite of hardware diagnostics and nothing came up.

What should I do now? There is clearly a significant issue here.