• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Stream Laptop PC

So awhile ago, like a couple weeks, I spilled my coffee on my laptops keyboard. It only spilled on the left side of my laptop but it also spilled on my power button. I immediaetly flipped my laptop upside down to drain out as much of the liquid as possible and wiped away the rest of the liquid left.

After that my laptop was showing a white screen for not even a second and it would continue to flash at least every 30 seconds to a minute. 

 

I left it alone while it was on the charger and the screen was still flashing white. However the light that would show green next to charging hole wasn't turning on and the power light that would falsh when I turn my computer on wasn't flashing either. But after a day or two the white falshing on my laptop screen stopped completely.

 

I had to leave my house for a week and I left my laptop at home. When I came back home apparently it wasn't charging, which was a mistake on my part, so I plugged the charger in and nothing happened to the laptop, it just stayed black and no lights came on or flashed.

At this point I don't know what to do. I looked at the back and it says warranty 1y1y0y but online it says that my laptop was sold with no warranty if that helps. I also can't tell what operating system it is since I can't turn the laptop on to check . But I did just get this laptop in December if that helps as well .

 

Another thing is that when i open my computer it has a strong smell on the left and right bottom corners of my keyboard area. It smells almost like kid paint or like wires, I honeatly don't know how to describe it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Pepsi529 

As @banhien pointed out, the warranty doesn't cover this kind of damage, so you'll have to pay for whatever repairs are needed -- and they could be extensive!

 

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

 

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@Pepsi529 

 

Sorry, warranty won't cover water (in this case coffee) damages UNLESS you paid up front accidental damages option (similar to insurance) therefore warranty coould be out of question.

 

Liquid and electronics parts won't live together and after that long, damages are unpredictable. All you can do now: visit a good repairer and hope he/she can do something to help you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@Pepsi529 

As @banhien pointed out, the warranty doesn't cover this kind of damage, so you'll have to pay for whatever repairs are needed -- and they could be extensive!

 

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

 

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.