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HP Recommended
hp 15g dr0006tx
Microsoft Windows 10 (64-bit)

Yesterday night my laptop shut down due to low batter and since then i am not able to start my laptop which is hp 15g dr0006tx.i am getting stuck at preparing automatic repair ..please help as i need to access my documents...at first it says "your pc ran into a problem and need to restart ,we'll restart for you" and then below that it says "SYSTEM THREAD EXCEPTION NOT HANDLED"

and "what failed.tcpip.sys"

And it got restared and i was stuck with preparing automatic repair..i waited for alnost 6 to 7 hours buts not working..

2 REPLIES 2
HP Recommended

It also says stop code error

HP Recommended

@Arpan24

 

Welcome to HP support community.

 

The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

 

Try the following solutions to resolve the problems:

 

1)Run the Blue Screen Troubleshooter

windows 10 blue screen troubleshooter

  • Click on the Start button and then select Settings >> Updates and Security >> Troubleshoot.
  • Choose the Blue Screen Troubleshooter from the list and run it.

2)Reset TCP/IP

Search for Command Prompt in the Windows Search bar and right-click on the option. Select Run as administrator.Run Command Prompt as administrator

Type the following command in the elevated Command Prompt window and hit Enter to execute it:

netsh int ip reset

netsh int ip reset

 

3)Update Network Card drivers

Press Win + R to open the Run window and type the command devmgmt.msc. Hit Enter to open the Device Manager.

Expand the list of Network Adapter drivers. Right-click and select Update driver for each of the driver individually.Update network adapter drivers

Restart the system once the drivers have updated.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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