Startup Page - Confused with advanced options

[mads27]

My laptop froze so I did a hard reboot which usually works but this time it took me to a black screen saying the operating system didn’t shut down cleanly  and it prepared an automatic repair which took me to a blue advanced option screen where startup repair didn’t work so I tried the other options. I don’t have a restore or image recovery so those didn’t work either. Too nervous to try the uninstall updates and command prompt options and I did the UEFI firmware setting which led me to the startup menu. I clicked the system diagnostics and it says my current version isn’t up to date and i’m unsure of how to update it. But i also have no idea how to get my laptop back to the way it was.

[Garp_senchau]

@mads27, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Run Diagnostics Again

If you haven't already, check your hard drive and memory to see if they’re working. If the test passes, the problem is probably with the software.

Update BIOS

If it says your BIOS is out of date, try updating it:

Restart and press F10 (or ESC) to enter BIOS settings.

Look for an update option inside BIOS and follow the instructions.

Alternatively, go to HP’s support website, download the BIOS update on another device, and follow instructions to install it.

Try Startup Repair Again

Go to Advanced Startup Options → Troubleshoot → Advanced Options → Startup Repair.

If this doesn’t work, move on to the next step.

Run System File Checker (SFC)

From the Advanced Startup Options, go to Command Prompt.

Type sfc /scannow and hit Enter. This checks for and fixes corrupted files.

Try System Restore

If you have restore points, go to Advanced Startup Options → Troubleshoot → Advanced Options → System Restore.

Choose a restore point from before the problem started.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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