cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
44
Flag Post

Still showing Windows 10 Version 2004 on its way 5 months later

HP Recommended
HP ENVY x360 Convertible X7U54UA#ABA
Microsoft Windows 10 (64-bit)

Is there something wrong with my automatic update? This May 2020 update to version 2004 is still showing its on its way. Been Like that for 5 going on 6 months. I have the HP ENVY x360 Convertible X7U54UA#ABA.  Do I need to wipe it out and start over again. 

 

bubbleboy11_0-1602956022095.png

 

1 REPLY 1
Highlighted
Level 16
Level 16
25,952 25,884 2,378 5,622
Message 2 of 2
Flag Post
HP Recommended

@bubbleboy11 

Do NOT, repeat NOT do a factory reset and start over.  That will not fix anything and will only serve to make matters worse.

 

MS changed their approach with the 20.04 Feature Update and made it an Optional update.  So (1) you have look for it there (there is text on the Windows Update screen for that) and (2) you have to manually request it.

 

Also, MS has had major issues with this update, so much so that they blocked it for several months.  IF your PC is NOT being offered the update, then DO NOT force it -- as that will almost certainly trash your PC.

 

MS has no schedules as to when the different update blocks are going to be released as it depends on the specific hardware present in each PC.  So, you just have to keep looking for it.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation