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HP Recommended
HP Pavilion Laptop 15-eg0070wm
Microsoft Windows 11

I am still waiting to get the HP Care Pack registered that I purchased on February 13, 2022. I have received an email stating that I "would be receiving an email within 3-4 weeks after your product has shipped", but I still have not received anything. This was supposed to be shipped within 1-2 business days after my purchase but the HP Order Status page shows that is still shipping. I will not make any phone calls or any other communication methods that will cost me money just because my warranty expired AND YOUR COMPANY CANNOT FULFILL THEIR OBLIGATIONS. This is an absolutely abhorrent business practice.

I have also received an additional email stating that my Care Pack would be automatically registered "within 2-3 weeks of purchase" and I would get an email either confirming the registration or requesting product information WHICH I STILL HAVE NOT RECEIVED, ALTHOUGH I GET DAILY SALES PITCHES VIA EMAIL!!!!!

 

Please help!

2 REPLIES 2
HP Recommended

@bigby65kezdoo

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

HP Recommended

I have yet to receive any messages from anyone in HP Support. Can anyone please look into this for me? I am coming up on 2 months without coverage. I spent over $100 USD for this Care Pack and without being able to utilize it, it is a waste of money (money I could have used for other things).

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.