Stop code: System_thread_exception_not_handled

[Vibhor_prajapat]

 

[Nal_NR]

Hi @Vibhor_prajapat,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The System_thread_exception_not_handled error on your Victus by HP gaming laptop typically indicates that there’s an issue with a driver or a system file that’s causing Windows to crash. Here are some steps you can take to troubleshoot and resolve this blue screen error:

1. Boot into Safe Mode:

• Safe Mode starts Windows with a minimal set of drivers and services, which can help you troubleshoot the issue.
• Steps:
  1. Restart your laptop.
  2. As it boots, repeatedly press F8 or Shift + F8 until you see the recovery menu (for newer systems, you may need to interrupt the boot process three times to access recovery).
  3. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  4. After your PC restarts, select 4 or F4 to start in Safe Mode.

2. Update Drivers:

• Outdated or corrupt drivers can cause this error. In Safe Mode, you can check for driver updates.
• Steps:
  1. Right-click the Start button and select Device Manager.
  2. Look for devices with a yellow triangle (indicating a problem).
  3. Right-click the affected device and select Update driver. You can search automatically for updated driver software.
  4. Pay particular attention to the graphics card and network adapter drivers.

3. Uninstall Recently Installed Software or Drivers:

• If the error started occurring after installing new software or drivers, consider uninstalling them.
• Steps:
  1. Go to Settings > Apps > Apps & features.
  2. Find the software or drivers you recently installed and select Uninstall.

4. Run System File Checker (SFC):

• This tool can repair corrupted system files that might be causing the blue screen.
• Steps:
  1. Open Command Prompt as Administrator.
  2. Type sfc /scannow and press Enter.
  3. Wait for the process to complete and follow any prompts to repair files.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Vibhor_prajapat,

Here are the remaining steps. 

5. Run DISM Command:

• Use the Deployment Image Servicing and Management (DISM) tool to fix system image issues.
• Steps:
  1. Open Command Prompt as Administrator.
  2. Type the following command and press Enter:

1. Wait for the process to complete.

6. Check for Windows Updates:

• Ensure your Windows installation is up to date, as updates may contain fixes for known issues.
• Steps:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click on Check for updates and install any available updates.

7. Perform a System Restore:

• If the problem started recently, restoring your system to a previous state might resolve the issue.
• Steps:
  1. Search for Create a restore point in the Start menu and select it.
  2. Click on System Restore and follow the prompts to restore to a previous point.

8. Check Hardware:

• In some cases, faulty hardware can cause blue screen errors. Run hardware diagnostics if available (HP typically includes these tools).
• Steps:
  1. Restart your laptop and press Esc repeatedly until the Startup Menu appears.
  2. Press F2 to access the HP PC Hardware Diagnostics.
  3. Run the memory and hard drive tests.

9. Reset Windows:

• If none of the above steps work, consider resetting Windows as a last resort.
• Steps:
  1. Go to Settings > Update & Security > Recovery.
  2. Under Reset this PC, select Get started and follow the prompts.

If the problem persists after trying all these steps, it may be worthwhile to contact HP phone support or consider taking your laptop to a service center for further diagnosis and repair.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.