Stream 11-r020nr factory reset failed

[Dizlan]

Followed hard reset process. Stalled at 66%. Lofile says that OS is incompatible. I had upgraded to Windows 10, when it was available. It worked a little slow, but without error. I was going to sell on ebay, and wanted to restore factory settings, and erase any user data. So, I initiated the factory reset, and it appears to have failed because my OS does not match factory OS. I have no reset image apart from what is on Stream. Can I download a new image from HP, and refresh from USB? What is best way to wipe and restore HP Stream?

[Dizlan]

Typo: Lofile = Log file

[IT_WinSec]

Hello @Dizlan

Welcome to the HP Support forum. Thank you for posting.

What you experience now may be caused due to hardware problem (e.g. your eMMC storage drive issue) or it may be caused by Windows 10 - it corrupted the recovery partition.

Perform some basic hardware checks to rule out hardware problem

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform Storage and Memory checks.

Let me know the test results. 

If the hardware tests pass without errors, you can continue

Since you previously performed upgrade from Win 8 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (it's licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows if you need to reinstall it.  More info:

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create  installation USB  and proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

or use the Media Creation tool

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media.

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

Example is with Ubuntu ISO but you have to use the Windows 10 ISO - use only if you didn't use the Media Creation tool

When ready with the USB drive or with the DVD:

* Restart the PC and load BIOS - F10

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, immediately start hitting the Esc button (like tap-tap-tap).

This should open HP Startup Menu

Choose F9 to open Boot options. Select the thumb drive or the DVD as a boot option.

Follow the on-screen instructions to install Windows 10

Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

Hope this answers your query. Let me know if you face difficulties.

[Dizlan]

HW checks clean... I am proceeding to create a boot USB stick for win 10

[Dizlan]

How do know if I should select 64 bit or 32 bit version of Windows 10? I will create a USB ISO image for both 32/64

[IT_WinSec]

64-bit

You can see it in your PC specs > https://support.hp.com/ph-en/document/c04789634

or

in the processor's specs > http://ark.intel.com/products/87257/Intel-Celeron-Processor-N3050-2M-Cache-up-to-2_16-GHz

Let me know if you face difficulties

[Dizlan]

I tried to install 64 and 32 bit versions. The partition was incompatible.

[kyle_b]

Use the 64-bit version of Windows 10, the 32-bit version will install on the Stream but there are not drivers available for all the devices such as the touchpad.  Instructions for a fresh install of Windows 10 on the Stream notebooks are here.

[IT_WinSec]

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@Dizlan wrote:

I tried to install 64 and 32 bit versions. The partition was incompatible.

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Start the Windows installation and when you reach the partitions section you need to mark them all (one by one) and delete them.

Eventually, you will end up with Unallocated/unpartitioned space - install Windows on this unallocated space.

After that Windows will creation its own partitions and partition table.