• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Im stuck in the infamous BIOS update loop on my HP Pavillion laptop. I KNOW the BIOS I need to flash to it but I cannot create a BIOS Flash USB drive - I need the HP BIOS Update Utility but i cant find it ..every post i see says use your HP laptop this or that but if its stuck in the BIOS corrupt loop thats not an option.

 

WHere is the HP Bios Uopdate utility to create a bootbale Flash drive to fix my laptop? 

 

This is a crazy error folks and I dont see many solutions here that work consistently

10 REPLIES 10
HP Recommended

What is the full model number or product number of your notebook?

 

If the PC isn't too old, normally you create a USB BIOS recovery drive with the BIOS exe file from your notebook's support page.

 

Watch these two videos at the links below for how to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.

 

How to create a BIOS recovery drive with the above BIOS file.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support

 

How to recover/update your notebook's BIOS with the USB recovery drive:

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

 

 

HP Recommended

My Laptop is HP Pavilion X360 - Model 14-dw0022na

 

I run the BIOS s/w on another machine but tbh it extracts the bios software but it then doesn't run the actual 2nd part of the BIOS Update in order to create the bootable USB Flash BIOS drive.

 

TBH I put in a Windows boot install usb and it wont even run ..presumably becuase the BIOS is more or less non-Existent...

 

Never Ever had this issue with any other PC in 40 years of being a techie .. it's crazy

 

HP Recommended

I just tried it too and got the same result you did.

 

I even opened the file that extracted in the SWSetup folder and it didn't do anything presumably because I wasn't opening it on a 14-dw0xxx notebook.

 

I was using a Dell Optiplex 7050 MT PC to run the file on.

 

Unfortunately, that file won't let you make a USB BIOS recovery drive which is odd, because the notebook isn't that old, so I don't have any other ideas for you to try.

HP Recommended

i've got to the stage where i tried to run it on a Win 7 machine but it didnt want to know .... so i upgraded it to base win 10 - still nothing ... then Win 11 - still nothing ...

 

run out of idea's tbh ...  

 

Dear HP All I want is a Bootable BIOS USB recovery capability.... what a nightmare - appreciate you trying it ..clearly that BIOS file is corrupted in some way

HP Recommended

I see zero solutions to this through this forum with every 'solution' saying run the USB bootable option  . However Not one of these BIOS files runs properly in win 10 or win 11 - I have tried this on multiple computers (both HP and non HP)  ..they extract the BIOS-UPDATE.exe file but don't provide an option to actually create the Bootable USB BIOS drive .... 

 

probably needs an HP expert to look at it.  OR is there an option somewhere to just run the 2nd part of the BIOS update to just create the bootable USB drive? ive tried RUFUS and all the rest but cant get this t run at all ..

 

i've got a £400 piece of hardware unusable because of this ... 

 

 

HP Recommended

@GordKing,

 

If you need to recover the BIOS, you can use any working older versions of BIOS files.

 

Click the link below and scroll down and expand 'Revision history' for the list of all the previous BIOS versions.

HP Pavilion x360 Laptop - 14-dw0022na Software and Driver Details

 

I found that F.21 and older versions worked to create a recovery usb drive that contained an HP BIOS flash utility (HpBiosUpdate.efi) and BIOS .bin and .sig files, so you can try the F.21.

 

A BIOS recovery usb drive is not bootable. You need to use a key press combination (press Win+B keys then press power button) to boot the system, as shown in the tutorial video provided. 

HP Recommended

Thanks , yes I tried the older versions (I retried this after your post and got same result)  even going back to the original one - i tried every single one but not one of them got to the ‘create usb drive’ …

 

having said that given you got it to work I can only try on another laptop or os/vsn. 

 

Reading the forum its clear that this is actually a problem lots of folk have had and nobody has yeT found any kind of solution - 1 guy tried 4 different laptops and OS' and still got nowhere ... I confess t being absolutely stumped and my 40 odd years as a techie have not given me any clues as to how to fix it... 

 

Many thanks for your input so far …

HP Recommended

I've seen folks reporting the problem that BIOS update files get stuck making it impossible to create a recovery usb drive.

 

A PC I used is an old Acer desktop computer, and I just ran F.21 again to take some screenshots for you.

BIOS000.png

 

A BIOS recovery usb drive created has a BIOS .bin file and .sig file in the \HP_TOOLS\Hewlett-Packard\BIOS\Current folder.

 

BIOS22.png

 

I don't know why I can create a recovery usb drive but you can't. Something running in the background in your PC is interfering with a BIOS utility of creating a recovery drive? I don't know. . .

HP Recommended

So far 3 different laptops with me on these …. Done a brand new build , so as vanilla as possible …. I think I am going to root about my friends and see if any of them can run this …. Tempted to actually pay HP to fix this but why should I when this should work but doesn’t ..done my head in …

 

again thank you for your response … 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.