Stuck in diagnosing your pc

[Linda-AC]

Computer froze up had to do a hard shut down.  Now computer won't go past hp logo screen.  Tried the turning off then back on and F11. Gets stucki. Diagnosing your pc.  Please help.

[CF4]

Hi

Unplug from the wall.

If you see a battery compartment door, your computer has a removable battery. Remove the battery.

This is valid for most notebooks;

Press and hold the power button for 15 seconds to complete the reset.

Re-insert any battery you removed.

[Linda-AC]

I have tried that as well.  Based off other forums on here.  Any other suggestions?

[CF4]

Hi

Quite a few, some even sensible.

F11 pressing repeatedly at PWR on didn't work.

You don't have a Recovery Media made?

So that means making one?

If in doubt please ask.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second Part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[Linda-AC]

Sorry, I will need further assistance.  I don't have a recovery media made. How do I create one, not real computer savvy.  Thank you for helping me.  I am desperate to get this fixed.  I have a paper due for my class.

[Linda-AC]

I have managed to finally get into system restore, do you think this will fix my issue?

[CF4]

Hi

NO

If you have work to recover you DO NOT want to go Factory Fresh F11 as it will wipe all your work.

You need to be able to install without LOSING data.

If you have got any options similar to the picture, then take them.  NB: Sometimes a reinstall over an existing one will create a FOLDER/Directory called Windows.old which has all your User files in it to copy out onto the new User file.

So without seeing what you are seeing I dare not suggest how you should proceed.