Sysprep / cto panic

[Ask46]

So I needed to do a factory reset now all I get is the following:-
Restoration incomplete
I click the retry button same thing happens.
If I click details I get the following:-
Sysprep not launched properly...
The process will cause CTO panic because the image might not be normal...

Can anyone help please first time on the forum sorry if this is a repeat post.

Thanks in advance.

[Photoray002]

Hello @Ask46

What is the full model number of your PC please?

Also, How are you performing the recovery and what is the full error message? Does it include "FAILED DEVICE #0:
Description  : USB-IF xHCI USB Host Controller"?

[Ask46]

Hi,
Notebook model HO Pavilion 15 Notebook PC
Product number F5c05ea#abu
Serial number 5cd4103zvz

Performing recovery without disc as this is all pre installed.

The full error message is detailed in the original post does not include failed device.

I do have pictures of the error screen not sure how you attach them to this post.

Thanks

[Photoray002]

For your own security, remove the Serial number in your post above.

That model came with Windows 8.1 originally and you upgraded to 10?

You are trying to do a recovery from the partition I assume.

Reinstall Windows 10 via the USB method using the Microsoft Media Creation Tool.

Create media Windows 10

When you install to the laptop, use Custom and delete the partitions first. Let Windows create new partitions itself when it installs.

IF it works, install the drivers for Win 10 from this page...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...

Let me know what happens or if you need more instructions.

[Ask46]

Ok thanks for the advice. I will let you know how it goes.

[Ask46]

Hi,

I have downloaded the file to a usb stick plugged it into my laptop and nothing happens could you give me some more instructions please.

Thanks

[Photoray002]

Use the Media Creation Tool to burn the bootable ISO file to an (8 to 32 GB) usb flash stick on another computer that is working.

• Then on your laptop with the AC adapter plugged in, insert the USB drive and rapidly tap the the Esc key on power up, to bring up the Startup Menu.
• Choose F9 for the Boot Device Options.
• Use the arrow keys to select the USB drive and hit the Enter key.
• Follow the prompts. It will ask you to select your lanquage, etc.
• When you get to the part to choose to let Windows install automatically or use Custom, choose Custom.
• Delete the existing partitions, then continue to install Windows.

How to install Windows 10 from USB

Is this not working?

[Photoray002]

If its not working, can you see the bootable USB drive in the boot options list when you tap F9 on power on?

[Ask46]

When I go into boot menu I get the following
NO VOLUME LABEL,
[pciroot(0x0)/pci(0x13,0x0)sata((0x0), 0x0, 0x0)/hd(2,got,3d07df70-aef5-922f-e5abf5e5c107,0xc8800,0x82000)]

NO VOLUME LABEL, [pciroot(0x0)pci(0x14,0x0)/usb(0x0. 0x0)/usb(0x2,0x0)]

[Photoray002 · Accepted solution]

How did you create the bootable drive?

Using the Media creation Tool should have set the drive up completely without this issue.

 Edit:

I would try booting with Legacy Mode enabled/Secure Boot off.

F10 to boot into Bios at startup.

Arrow over to System Configuration.

Arrow down to Boot Options and disable Secure Boot and enable Legacy (if is showing).

F10 to Save and Exit.

You will be prompted to enter a code. Do this, then reboot and try to boot into the USB again.

IF that does not work,

I would recommend you either try a different drive or try cleaning this drive and create the bootable again.

how-to-clean-a-flash-drive