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N6C52EA#AB7

The battery from my laptop came out unkindly and when I tried to turn it on, a black screen appears and wrote the following message "System Board (00A) - System Board CT Number"  and from them and now it works very slowly and it charges only when it is closed. Also it does not turn on when I put off the battery.

1 REPLY 1
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@Fwteinh

 

Welcome to HP Support Community

 

Please restore the BIOS to defaults and check if that helps

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

    If the error message displays, proceed to the next 

You can also try updating the BIOS from this Link: https://support.hp.com/in-en/drivers

 

If the issue persists please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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