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- Notebook Operating System and Recovery
- System Interrupts and Internet Dropping

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02-22-2019 03:25 AM - edited 02-22-2019 03:27 AM
Ok, so this is the second laptop of the same type I've had from Amazon. The first was stupidly slow from when I bought it. This one also has two of the symptoms the original had: System Interrupts keeps hitting 100% CPU usage, and at the same time, although the wifi stays connected, and I still have internet access, the speed seems to drop to nearly nothing. For instance I was downloading Football Manager 2019 from Steam last night. The download speed would fluctuate between 8mb and as low as 1 or 2kb. This happened at the same time as the 100% CPU usage by system interrupts. I've turned off quick boot, as I've read this can cause the problem, and tried both restarting my laptop, and re-installing the wifi drivers however the problem still exists. If this persists, the laptop can go back as well, and I probably won't be getting another HP!
Edit: I forgot to add, directly after the System Interrupts drops back down to a negligible percent, the System proccess takes up 100% of my disk usage for a while, then drops off again.
02-24-2019 06:27 AM
Update: The laptop is now basically unusable. The internet seems to drop in and out every few seconds, and the disk is permanently at 100% usage by the System proccess. I really don't want to have to send this laptop back as well as the last one!
02-26-2019 06:28 AM
Hi @Newtonuti,
- Have you run complete hardware diagnostics on the computer to eliminate hardware failure?
- Did this happen after a windows or software update do you remember?
- Have you run virus and spyware scans on the machine?
Let's try these steps here:
- For a start, please perform complete hardware diagnostics on the computer to ensure that the hardware is fully functional.
- If any failure code gets displayed for a failed component, then please make a note of it. The computer needs to be serviced as it could have a hardware failure. Please run both extensive tests and component tests. It takes about 2 hours to run.
- If all the tests pass, then please run virus and spyware scans with very reliable security software to quarantine them or delete them if found.
-
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform a Windows update:
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue still persists, I would suggest here is to update the Bios, chipset and graphics card drivers on your computer from HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
- Later please perform all the prescribed steps from this document for slow performance issues. Please perform only those steps that have not been done yet by you.
- Also please perform all the prescribed steps from this document HP PCs - Using Task Manager (Windows 10, 😎
- Please check which process is eating up CPU and computer resources and make a note of it Then follow all the steps mentioned in the document to try and resolve the issue.
- Please check this Microsoft document for enhancing performance issues and perform the relevant steps.
Hope this helps. Let me know how this goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
02-26-2019 02:33 PM
Too late, already requested a refund. The transfer rate to backup my cv etc to my external hdd was stupidly low as well as the above stated problems. It was around the 200kb mark. This laptop, the same as the last one I sent back is horrendous.
02-27-2019 04:32 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Jeet_Singh
I am an HP Employee
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