System Service Exeption on HP pavillion

[kmacblock]

I've been using the computer for a good 2 years now and I haven't had any issues. Lately, my computer has been crashing and showing the System Service Exception error while running slow games like EU4. I've tried uploading drivers, scanning for viruses, and doing windows system scans in recovery mode and in CMD. I'm not sure if the warranty will cover a potential software issue and I don't want to wait months to get the computer back. Is there an easy fix?

[sandytechy20]

@kmacblock 

Welcome to the HP support community.

I understand that you are getting "System Service Exception" error, I am glad to assist you.

let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

Depending on the test results, If the test passes, I would suggest you try these steps here:

1. Download and install updates and device drivers for your computer from Windows Update.

2. Scan your computer for viruses.

3. Run the System File Checker Tool

In Search type cmd or command prompt.

Right-click on Command Prompt and select Run as administrator. If asked to enter an administrator password, do it.

When the command prompt window appears, type the following command to run the System File Checking tool:  sfc /scannow

For more assistance, please follow the steps suggested in the support document for - HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)

I hope this helps. Let me know how it goes for further assistance.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.