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‎01-25-2020 11:15 AM - edited ‎01-25-2020 11:28 AM

HP Recommended

well unfortunately this indicates that the dvd does not correspond to this pc!
If the label with the product key is still legible, it is possible to reinstall the pc with a Windows DVD

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‎01-25-2020 11:21 AM

HP Recommended

The product key label is very legible. Where do I get the windows DVD?

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‎01-25-2020 11:27 AM - edited ‎01-25-2020 11:32 AM

HP Recommended

[edit]

you can try this :

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

 

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‎01-25-2020 12:07 PM

HP Recommended

Thanks. That was the solution Cheryl gave me. I downloaded it and activated the windows only that it has no recovery manager and no Peripheral Bluetooth driver and who knows what else.

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‎01-25-2020 01:06 PM - edited ‎01-25-2020 01:08 PM

HP Recommended

Sorry, I don't have time to search and reread old topics
So we probably said that you just have to get the device drivers from the product page.

as a reminder if we have the right model:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv7-6100-quad-edition-entertainment-not...
Otherwise, you can also try with HP support assistant!

HP Support Assistant | HP® Official Site

recovery manager can only be used if the recovery partition is still functional !

 

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