System recovery hung up on Window's logo...

[new_media]

Hi,

I was having issues with my computer booting into Windows and so I tried booting into Safe mode but it kept hanging on classpnp.sys so I decided to perform a system recovery using the system recovery manger via the F11 method .

The recovery was moving along just fine, going through the install process, but at some point the computer froze up on the Window's logo and now nothing is happening. Not sure if I should shut it down or wait.

Any help would be super appreciated.

Thanks!

[IT_WinSec]

Hi @new_media

Welcome to the HP Support forum. Thank you for posting.

Your posted about 4 hours ago and if still nothing is happening, you have no other option other than restart the PC  - like hard restart - press and hold the power-on PC button.

If the recovery is completed and Windows if fine then, you are ready to go.

However, if the recovery didn't complete, please restart the computer, restart the F11 procedure and start it over.

Let me know how it goes, please.

[new_media]

Hi ,

I went to sleep with the laptop hanging and woke up happy to read your advice. Thank you.

The install was still stuck so I followed your advice and rebooted with F11 and performed another system recovery. I'm using the minimized image recovery btw.

Once again Windows didn't boot but this time the Windows logo didn't freeze up like on my previous attempt. The logo kept waving which meant (at least to me) the boot process had gone further than before. On the previous attempt the logo would wave for a moment and then freeze up.

So I waited and waited for the laptop to boot into Windows but in vain. So I tried to reboot in safe mode and again it stopped loading at classpnp.sys, but after a minute I got a quick blue screen with an error code and the computer tried rebooting into windows once again but it just stayed on the Window's load screen with the logo waving at me for a while...until all of sudden the install process started back up and this time it went further than before!

Now the install is showing this screen:

Thank you @IT_WinSec for any feedback you can offer. Super appreciated!

[IT_WinSec]

You are welcome! Thank you for following the instructions.

1. Could you click on Details and let me know the reason(s) it states there ?

2. Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics (press the respective F button for diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.

Or the test may be called Run-In test

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.

3. Please, let me know if you use Windows 7 on this PC and do you have a readable COA sticker for Windows attached to the PC (like on the bottom) ?

Looking forward to your update.

[new_media]

Thank you for following up on this with me. Super appreciate your help!

I ran a full System Diagnostics and which lasted almost 3 hours and passed all tests: memory, harddrive, etc.

I'm running WIndows 7 Professional with a nice readable COA sticker attached to the bottom.

And I also have Windows 7 on a USB since I needed it in the past and considering using it again! lol. 🙂

As always your thoughts and guidance are greatly appreciated.

CHeers!

[IT_WinSec]

 @new_media

Thank you for your reply and detailed response - it's pleasure working with you.

It's good the hardware diagnostics completes fine - this confirms the issue is not caused by the PC itself - this is software issue and the recovery partition is corrupted.

I don't know your USB drive and the Windows installation on it but you need to use it.

In case it is not the appropriate version or it is not working, as well, follow these instructions to perform clean Windows 7 installation:

You can use this free utility

>> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

>> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

The tool will download original ISO images from Microsoft and has lots of options for many Windows versions including OEM.

If you use it, be careful to select the correct Windows ISO for the OEM (you need OEM) , x86 or x64 edition, Home/Pro/Ultimate, etc...

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 instructions are for Ubuntu, but you need to use the ISO image of Windows 7. If using USB pendrive, use the ISO + Rufus tool.

When ready with the USB drive (or with the DVD):

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive (or the DVD) prepared previously

Power on the PC.

As soon as you press the power-on button, immediately start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

- Follow the on-screen instructions to install Windows 7. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

Let me know if this helps. Provide your feedback/update and let me know if you face difficulties

[IT_WinSec]

After successful Windows installation:

- install drivers taken from HP web site

- Make sure Windows is Activated by going to Start > Control Panel > System

- Install antivirus program (like the free Microsoft Security Essentials)

- Install Windows 7 "Service Pack 2" (known as Convenience roll-up updates) -> here is how >> https://answers.microsoft.com/en-us/windows/wiki/windows_7-update/using-the-windows-7-convenience-up...

- Make sure you disable completely automatic updates of Windows. It's best to set it to automatically check and inform

but never automatically install. Go to Control Panel -> Windows Update -> Change settings

Hope this helps.

[new_media]

Hi and thank you for you help once again. 

Yesterday I used an ISO image of a Window's copy I had on a USB pendrive. It installed fine, but I'm still experiencing issues with DisplayLink not installing and installing the Radeon driver my laptop wont boot again. Once again booting in safe mode hangs on classpnp.sys

I suspect I don't have the correct Windows version.

I downloaded the HeiDoc.net Windows ISO downloder latest version 5.29 that you so kindly pointed me to, but as of December 29 they've temporarily removed Windows 7

The site writes: Important: The downloader can't currently generate links for Windows 7, as well as Office 2007 and 2010. We're trying to bring back some limited options for these systems with the next release. 

I'll dig around some more to see what I can find. 

Super appreciate your help. 

Until next time!

[IT_WinSec]

It's a nice utility but I haven't used this tool for 1-2 months now. Thank you for bring up this news and sorry about that.

There seems to be some issue as reported in the forum >> https://www.wincert.net/forum/index.php?/topic/13728-win-7-and-office-20072010-currently-unavailable...

How about previous versions like version 5.28 or 5.27 - they can be downloaded from FileHippo - will they be able to generate the link for you ?

Try 5.28 >> https://filehippo.com/download_windows-iso-downloader/80089/

Windows 7 is a great operating system but it is slowly and gradually fading away due to Microsoft company decisions and more and more pushing of Windows 10

---

Note that the above utility is not an official HP solution.

If you do not manage to make the tool work for you, the only other option left is to use original HP Recovery media.

The correct one for your model is this one >> http://www.computersurgeons.com/p-21319-recovery-kit-658862-121-for-hp-pavilion-entertainment-pc-not...

It costs 27 USD.

If you decide to go this route and use this tool:

1. Purchase it from the site above

2. Boot from it (first media) using F9 option

3. Install Windows, drivers, etc and restore to factory defaul option

After successful Windows installation:

- Update your drivers taken from HP web site

Do not update BIOS

- Make sure Windows is Activated by going to Start > Control Panel > System

- Install antivirus program (like the free Microsoft Security Essentials)

- Install Windows 7 "Service Pack 2" (known as Convenience roll-up updates) -> here is how >> https://answers.microsoft.com/en-us/windows/wiki/windows_7-update/using-the-windows-7-convenience-up...

- Make sure you disable completely automatic updates of Windows. It's best to set it to automatically check and inform

but never automatically install. Go to Control Panel -> Windows Update -> Change settings

Hope this helps. You are most welcome !

[new_media]

 Hi friend. Once again I can't thank you enough!

After following your advice things are running quite smoothly at the moment. Except for what still appears to be a driver issue with my display adapter.

Updated the display driver with the recommended HP driver but a reboot will only cause Windows to hang.

Some years ago I updated the BIOS which might have been a bad move on my part and I'm wondering if that has caused an issue. I say that because for a few years now I've sometimes had this warning: " display driver stopped responding and has recovered " appear. I had issues installing DisplayLink in the past but still worked as I managed to get 2 other monitors to work with my laptop. 

The ISO image on my USB pendrive is Windows Pro and I installed service pack 1 and service pack 2 that you so kindly recommened. An antivirus is running and the Windows OEM license worked flawlessly. Thank you.

At the moment the display adapter(s) issue remains.  I use to be able to set the screen resolution to 1920x1080 but now I only have 1280x1024 option. 

And I can't get my other 2 monitors to display anything because DisplayLink says I don't have the right configuration or resources (don't remember the exact wording). I just know it doesn't want to install, although I use to be able to install it.

And any attempt to install catalyst control center won't let Windows boot.

But I'm not deterred and will keep plugging away at it.

I hope you're having a great weekend and thank you very much for your continued help.

Cheers!

PS: Thought you might get a good chuckle out the image below. Windows Experience INdex use to be 5.9 now it's 1.0

LOL!!!