cancel
Dan127 Student
Student
1 0 0 0
Message 1 of 2
92
Flag Post
HP Recommended

System recovery issue

[edit]

I’ve tried a system recovery on my notebook, not sure on name but the serial number is [removed per Rules Of Participation] doing this and attempting to reboot it has apparently deleted or has a malfunctioning Intel(R) Rapid Storage Technology??

 

can someone advise me on how to resolve this as I followed all steps to do myself but as this is missing I’ve been advised to get more support. 

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
19,787 19,427 1,624 2,692
Message 2 of 2
38
Flag Post
HP Recommended

System recovery issue

@Dan127 Welcome to HP Forums Community!

I see that you've got an HP Notebook - 15-ba144na, and if you've had issues since the system recovery was initiated, the best and only way to resolve this concern, is to perform a hard reset using the steps mentioned here, followed by re-initiating the recovery process as per the HP Guideline by clicking here for steps.

 

If the recovery partition no longer works, you may want to consider getting a recovery media using the steps mentioned here and then try the above link for the guided steps to reinstall the OEM version of the OS.

Also, if everything apart from the Intel Rapid storage is working fine, I suggest updating the BIOS using this link: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation