System restoration incomplete

[usama29]

Hi,

I started a system recovery but the process failed to complete. 

An error message was returned "the system cannot find the drive specified"

I did a system fast test and the Hard Drive Short DST check failed (Failure ID: U36J1Q-93JCSM-MFPURG-60WT03).

How may I resolve this issue

OS is windows 10 32-bit

[VikramTheGreat]

Hi @usama29,

Welcome to the HP Support Community.
 

Thank you for sharing the details. I understand how stressful this can be, especially when the system recovery does not complete.
 

Based on the information you provided, the Hard Drive Short DST failure with Failure ID U36J1Q-93JCSM-MFPURG-60WT03 clearly indicates a physical hard drive failure. When this test fails, it means the drive is no longer functioning reliably, which is why the system recovery is unable to find the drive and complete successfully. Unfortunately, this is not a software or Windows issue and cannot be resolved through troubleshooting or reinstallation.
 

As this HP Pavilion 15-cc057cl is well beyond the factory warranty period, the available resolution would be a hardware replacement.
 

Recommended next steps:

• The internal hard drive will need to be replaced.
• You can visit or contact the nearest HP Authorized Service Center, where the technicians can:
  • Replace the failed hard drive (or upgrade to an SSD, if you choose)
  • Reinstall the operating system
     

You may also choose a local professional repair center if preferred, but HP Authorized centers ensure compatibility and proper service.

This might require one-on-one interaction to fix the issue via remote assistance.

To contact us, click here: HP® Service Center Locator - United States | HP® Support.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!
 

VikramTheGreat

HP Support