TOUCHSCREEN not working well

[Jessicas68]

It is possible that the touchscreen of my Laptop has a manufacturing defect because it occasionally freezes and doesn't click?

[Jerry_57]

Hi @Jessicas68,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm here to help with issues related to HP products and services. If you are experiencing touchscreen problems with your HP laptop, here are a few troubleshooting steps you can try:
 

Troubleshoot Touchscreen Issues on HP Laptops

Restart Your Laptop:
 

• Simply restarting your laptop can often resolve minor software issues.

Update Drivers:
 

• Ensure that your touchscreen and other device drivers are up-to-date. You can do this via the Device Manager.
   
• Go to "Device Manager" > Expand "Human Interface Devices" > Right-click on "HID-compliant touch screen" > Select "Update driver."

Enable/Disable Touchscreen:
 

• Sometimes, enabling and disabling the touchscreen can fix issues.
   
• In "Device Manager," right-click on "HID-compliant touch screen" and select "Disable device." Then, re-enable it after a few seconds.

Perform a Touchscreen Test:
 

• HP laptops often have built-in diagnostic tools. Restart the laptop and repeatedly press the "Esc" key for the Startup Menu. Select "F2" to open the diagnostic tool and follow the on-screen instructions for a touchscreen test.
   

Windows Updates:
 

• Make sure your Windows operating system is updated to the latest version, as updates can fix software-related issues.

Check for Physical Damage:
 

• Inspect the touchscreen for any signs of physical damage or debris that could affect performance.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support