Telephone Number for Warranty Care Pack

[BobBob17]

My computer came with warranty care pack and i am still within warranty but I continue to be told it is not under warranty and have exhausted everything on the support site to try and get this laptop to turn on.  It won't do anything.  I just want to speak with someone.

[Dragon-Fur]

@BobBob17 

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@BobBob17 wrote:

My computer came with warranty care pack and i am still within warranty but I continue to be told it is not under warranty and have exhausted everything on the support site to try and get this laptop to turn on.  It won't do anything.  I just want to speak with someone.

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• I will submit a request that someone take a look.

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The following answers the question "what is the phone contact information for Care Pack" (USA).

Contact Care Pack staff during "regular" business hours.

Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device

•  Care Pack Overview (Scroll down > view / find phone contact number)
•  Care Pack Central
•  Care Pack Services Definitions
•  HP Consumer Services (Care Pack and Service Purchase Information)

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check your single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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Answered? Click "Accept as Solution" to help others find it.

[Riddle_Decipher · Accepted solution]

@BobBob17 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.