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Locked

‎07-24-2020 01:40 AM

HP Recommended
Product: Pavillion X360 Convertable
Operating System: Microsoft Windows 10 (64-bit)

The OS on my laptop had crashed, installed a fresh OS which is working fine. How do I retrieve Office.

1 REPLY 1

‎07-26-2020 01:45 PM - edited ‎07-26-2020 01:46 PM

HP Recommended

@Aamer_Khan Peace be unto you!

How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

Retail copy or a corrupt OS version could be the reason MS office cannot be retrieved.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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